About 1Win

General Terms and Conditions

Players automatically accept the rules by creating an account, as well as the terms and conditions of 1win.

The document is entirely available for reading anytime, and it’s made to protect both the clients and the company.  The agreement involves:

• You have reached the minimum age allowed to use the 1win services, according to the rules of the country of access;
• You acknowledge this is your first and only registration at the 1win platform;
• You’re not accessing from restricted territories;
• You’re acting 100% by yourself and also using your own money;
• You have no self-exclusions from any gambling sites and other related platforms in the past 12 months;
• All data you provide to 1win is real, correct, and can be verified;
• You understand that 1win can establish certain limitations on the prizes that can be won per day, week, or month;
• You comprehend that providing incorrect information will make you lose all profits from 1win games.

Before accepting the terms and conditions, all clauses must be carefully reviewed. Also, all players must understand the risks involved in sports betting and online gambling.

Privacy Policy

The Privacy Policy applies to every service, platform, media, or website that we operate. This document was created mainly for the protection of customer data. While you’re using our platform, we collect and process your data. How we collect can be:

• Automatic collection: IP, operating system, browser info, and device settings;
• Transactions: Preferences, cookies, and others, using Google Analytics, for example;
• Other sources: Partners’ websites, pages, and social media can also be sources of data.

We use your data primarily to determine whether you can use certain services, fulfill legal duties, responsibilities, and obligations, provide individual offers, understand better your preferences, protect you from online fraud, and optimize our services on your behalf.

But even though data is collected and processed, all information is protected by SSL encrypt certification (256 bits key), and our Privacy Policy has a non-disclosure clause, with an exception for legal proceedings.

Rules on Sports

Each sport has specific betting rules, but the basic mechanics apply to all. By placing a bet in any sport, the gambler accepts all the risks involved, especially the risk of losing. Here are some basic rules applied for all sports:

• Bets are valid for the regular time of sporting events plus stoppage time, but they are not extended to extra time or penalties shootout, for example.
• Bets are made on odds, which are established through studies and algorithms. The odds are constantly updated and may increase or decrease depending on certain events, within or outside the matches.
• To win, the predicted event must happen during the match in real time;
• If the predicted event doesn’t happen in real-time, the bet is lost, without any responsibility, in any case, from 1win.

We also offer some tools to help gamblers control better their bets, like the cashout function, which applies to all sports. To reduce losses or anticipate profits, you can opt for “cashout” when it is available. After that, the bet is over and the events of the previous bet no longer matter.

Responsible Gaming

Responsible gaming is one of the main aspects of 1win policies. We pay attention and carefully handle all issues that may arise through gambling and sports betting. Our main guidelines for addiction prevention are:

• To treat gambling as a fun activity, not a way to make extra money;
• To set aside a betting budget that you can risk, and never use money from basic bills to bet;
• To know that there are risks and losses will happen;
• To control the time gambling;
• Never play under emotional distress or the influence of drugs/alcohol.

We have our Responsible Gaming Center, where you can see all recommendations and ask for help. Also, in our support system, you can ask for self-control tools, like deposit limiting in many ways, as well as account suspension or permanent exclusion. Our trusted organizations recommended for help are: https://www.gamblingtherapy.org/, https://www.gamcare.org.uk/, https://www.gamblersanonymous.org.uk/.

Risk Disclosure

You understand that by gambling you risk losing the money you have in your betting account. You understand that you choose to use the services provided at your own decision, assuming all the risk of liability to yourself.

In some jurisdictions, the activity of online gambling may be illegal. You agree that we cannot provide legal advice or any guarantees about the legality of the way you use the platform services. The website and games are made available to you without any express or implied warranties.

Refund Policy

No refunds can be made once the deposit funds (including bônus credits) have been used for gambling. A refund request can only start within the first 24 hours from the memento of the transaction, or 30 days in case of an allegation that another individual has accessed the account.

Players agree to provide, upon our request, an official identification in accordance with the applicable laws of the jurisdiction. If the identification is not provided within 5 days from the request, such refund (or reverse transaction) will not be done. Also, the player account will be excluded, with all the funds in it.

Cookies Policy

Some of the data collection process is made by cookie systems, but although Google Analytics plants a permanent cookie on the player’s browser to identify them as unique users the next time you visit the platform, these cookies cannot be used by anyone or any company other than Google. However, if you wish, you can disable data collection via Google Analytics cookies.